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We strive to ensure your utmost satisfaction with every purchase you make. If, for any reason, you find yourself dissatisfied with your purchase, we offer a straightforward and customer-friendly return policy. You have a grace period of 7 days from the date of receipt to initiate a return, either for an exchange or a refund.
To qualify for a return, the item must be in new condition and accompanied by its original packaging, weight, and accessories. We kindly request that you ensure the item is returned in the same state as when you received it, so please take care to preserve its condition during the return process.
Additionally, we require photographic evidence of any damage that occurred during transportation. This will help us assess the situation and address any concerns promptly. Please provide clear and detailed photos of the damaged goods so that we can accurately evaluate the issue.
Once you have fulfilled the return criteria and provided the necessary information, we will proceed with processing your return request. You have the option to choose between an exchange, where we will provide you with a replacement item, or a refund, where we will reimburse the original form of payment used for the purchase.
We value your satisfaction and aim to make the return process as convenient as possible. If you have any further questions or need assistance with initiating a return, our dedicated customer support team is here to help. We appreciate your business and look forward to providing you with a positive shopping experience.